Help Desk Technician Job at SOS International LLC, El Paso, TX

STRLWm1iaFE2dTRlZWdxMnpXNHRmU0IzQXc9PQ==
  • SOS International LLC
  • El Paso, TX

Job Description

Overview:

SOSi is seeking a n experienced Help Desk Technician   to join our team in El Paso, TX.   The Help Desk Technician will be responsible for the support of Wordbridge, our Interpreter Services platform.   

Responsibilities:
  • Mentor less experienced staff.  
  • Track and report call volume and average time to resolution.  
  • Responsible for fielding phone calls and emails and creating trouble tickets.  
  • Provide total customer support service as single point of contact for Tier 1 and Tier 2 level tickets.  
  • Provide phone support to users.  
  • Serve as the initial point of contact for troubleshooting applications/software PC, and mobile phone problems.  
  • Escalate tickets to the appropriate team .  
  • Ensure all tickets are updated with accurate information.  
  • Communicate technical issues and resolutions with clients .  
  • Train and mentor clients as needed to ensure their success within the team.  
Qualifications:
  • High school diploma or equivalent.  
  • Minimum of two (2) years of help desk/technical support experience.  
  • Minimum of two (2) years Software Support: Microsoft OS, Office Suite and IBM Sametime.  
  • Minimum of two (2) years Hardware Support: desktops, laptops, scanners, printers, mobile devices, etc..  
  • Ability to work in fast -paced, rapidly changing environment.  
  • Must be comfortable working with and troubleshooting the Microsoft series of operating systems and applications.  
  • Excellent oral and written communication skills  
  • Provide support in a mission critical environment.
Working Conditions:
  • Normal office working conditions.  
  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary.  

Job Tags

Full time, Work at office, Night shift,

Similar Jobs

Sandpiper Productions

Brand Ambassador Job at Sandpiper Productions

 ...Join our team of professionals and apply for our elite brand ambassador job in Arkansas and be part of something great! Starting...  ...Positions offers competitive pay and a flexible schedule that works around your availability, Responsibilities If you... 

Freddy's Frozen Custard & Steakburgers

Cook Line Cook Expert Freddy's Burlington Job at Freddy's Frozen Custard & Steakburgers

 ...Become a Burger Boss at Freddy's! Are you a culinary wizard with a passion for creating mouthwatering masterpieces? Freddy's is searching for burger aficionados who can sizzle, stack, and serve up our legendary creations with flair and finesse. Join us and become the... 

IMCS Group

Client Engagement Manager- IT Staffing & Consulting Job at IMCS Group

 ...individuals who have experience with client acquisition in the IT staffing industry. The individual needs to be a self-starter and perform...  ...a platform for sustainable business relationships by engaging exceptional interpersonal skills with genuine customer service.... 

M&M Waste

CDL Roll Off Driver (Tractor Trailer/Straight Truck) Job at M&M Waste

 ...Local recycling company needs tractor trailer roll-off and straight truck roll-off drivers for a full-time career with our company. Give us a call! (***) ***-****. A ROLL-OFF trucking company has openings for qualified CDL A & B drivers with clean MVR and references.... 

Sodexo

Senior Area Executive Chef Job at Sodexo

 ...and development of the culinary staff. Incentives: This position offers a traditional Business and Industry, predominantly Monday through Friday, schedule. What You'll Do: Ensure all food always looks and tastes great and is visually appetizing when served Are...