Job Description

RainTech  is a growing Managed Service Provider (MSP/MSSP) in downtown Colorado Springs that started in 2001, and we are excited to offer a position for a full-time Account Manager who wants to grow with us! Join a team of professionals passionate about best-in-class service!  

The Role:

The Customer Success Manager serves as the primary liaison between RainTech and its clients, fostering strong relationships through clear communication, trust and responsiveness.  

By anticipating client needs, advocating on their behalf, and ensuring alignment across internal teams, the Account Manager plays a vital role in delivering a seamless and positive client experience.  

Successful Customer Success Managers are strategic by nature, they anticipate challenges and opportunities, offering thoughtful solutions that align business needs with meaningful outcomes. 

This position reports to: Chief Operating Officer 

Key Responsibilities:

Client Relationship Management

• Build and maintain strong, long-term client relationships based on trust, responsiveness, and genuine connection 

• Understand and anticipate client needs, frustrations, and industry-specific challenges 

• Conduct regular meetings to guide service delivery, align on goals, and support strategic technology decisions 

• Demonstrate emotional intelligence and empathy to foster loyalty, reassure clients, and ensure their voices are heard 

• Follow through consistently and maintain accountability to clients and internal teams 

• Monitor account health and proactively address early signs of dissatisfaction 

• Implement client retention strategies and escalate risks when necessary to maintain strong relationships 

• Proactively initiate renewal discussions and scope adjustments to reflect evolving client needs 

Strategic Communication & Client Advocacy 

• Serve as a trusted advisor, translating technical concepts into clear, strategic insights for business decision-makers 

• Adapt messaging for varied audiences and ensure mutual understanding of goals and deliverables 

• Advocate for client interests internally and coordinate with service teams to ensure high-quality outcomes 

• Identify potential risks, opportunities, and misalignments early; offer proactive, value-driven solutions 

• Confidently discuss the business impact of technology decisions with SMB and mid-market executives 

Account Coordination & Internal Collaboration 

• Act as the primary liaison between clients and internal teams 

• Document key client interactions, escalate concerns, and ensure follow-up across departments 

• Collaborate with sales and service teams to align on client goals and identify areas for improvement 

• Manage multiple accounts simultaneously without compromising attention to detail or responsiveness 

Technical & Business Insight 

• Possess a solid understanding of IT services, cybersecurity, and compliance frameworks 

• Confidently discuss the business impact of technology decisions with SMB and mid-market executives 

• Provide strategic recommendations that align client goals with technical capabilities 

Qualifications: 

• Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent work experience 

• 3+ years of client-facing experience in account management, customer success or technology consulting 

• Experience working with an MSP, IT services provider, or technology-driven organization 

• Demonstrated success in managing multiple accounts or projects simultaneously 

• Familiarity with IT infrastructure, cybersecurity, and compliance frameworks (e.g., NIST, HIPAA, GDPR) 

• Experience presenting QBRs (quarterly business reviews) is considered an asset.

• Background in technology, consulting, or service delivery is an advantage.

Required Skills: 

• Exceptional verbal and written communication skills, including the ability to simplify technical language  

• Strong emotional intelligence and interpersonal skills 

• Active listening, empathy, and a client-first mindset 

• Skilled at managing client expectations and navigating challenging conversations with professionalism 

• Critical thinking and proactive problem-solving skills 

• Strong project coordination and time management skills 

• Proficient with computers and able to quickly learn new platforms and technologies 

HR Information:

Full-time position
Hybrid role (work from the Colorado Springs office a few days a week)
Schedule is Mondays to Fridays, 8 am to 5pm
Annual Salary: $80,000-$90,000

Benefits: 

• 401(k) + Matching 

• Health, Vision, and Dental insurance 

• Health Savings Account 

• Life Insurance 

• Planned Time Off: Unlimited*  

• Unplanned Time Off: 48 hours 

• Parental Leave 

• Professional Development Assistance 

• Moving or Homebuying Assistance* 

• Lifestyle Spending Account 

• Office Snacks and Drinks 

• Meditation Room with Massage Chair 

• And More! 

This position offers a dynamic work environment where proactive, efficient problem-solving is highly valued. 

We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. 

Job Tags

Full time, Work experience placement, Monday to Friday,

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