Job Description

Baldwin & Co. in New Orleans, LA is looking for one coffee bar supervisor to join our team. We are located on 1030 Elysian Fields Ave. Our ideal candidate is attentive, ambitious, and hard-working.

Baldwin & Co.

1030 Elysian Fields Ave

New Orleans, Louisiana 70117

COFFEE BAR SUPERVISOR

BALDWIN & CO. COFFEE BAR SUPERVISOR JOB DESCRIPTION:

The role of the Coffee Bar Manager is to lead the assigned location with success by maintaining an organized and efficient process for cafe operations. The Coffee Bar Manager runs the cafe with attention to detail, creating a vibrant customer culture as well as a healthy team setting. They execute Baldwin & Co. high standards and hold the team accountable to these standards.

The Coffee Bar Manager responsibilities include all day-to-day food and beverage operations of their location, managing and training barista staff, educating customers on our menu, making recommendations based on customer preferences, up-selling special items and taking orders.

To be successful in this role, the Coffee Bar Manager should have leadership skills, time management skills, organizational skills, customer service skills, advanced knowledge of coffee brewing, espresso preparation methods and specialty drinks, and a motivation to keep the store clean and presentable. They should be flexible to work various shifts throughout the weekly schedule. 

This position’s compensation is a salary with optional health care benefits.

Coffee Bar Manager Duties:

• Set a positive tone and strong work ethic, leading by example

• Train and educate your team on Baldwin & Co. process and policies

• Communicate information and any changes to your team

• Make the barista schedule, working with availability and shift preferences as much as

possible

• Manage cash for your location:

• Open/Close Drawer and deposit cash

• Maintain sufficient rolled coin and small bills in the safe

• Hold your team accountable using Baldwin & Co. discipline protocol (the steps in this protocol should be discussed/carried out in person, not over texts, emails or phone calls)

• Keep the store clean and presentable, modifying checklists as needed to maintain a clean environment

• Inventory and Ordering for all cafe items

DUTIES WHEN WORKING A SHIFT:

First Priority - Customers:

• Immediately greet customers as they enter

• Engage customers

• Educate customers on menu items and answer any questions they ask

• Discern customers preferences and make recommendations accordingly

• Take orders while paying attention to details (i.e. preferences of temperature and syrup)

• Receive and process payments (cash and credit cards)

• Serve prepared food, like cookies, pastries and muffins

• Prepare and serve beverages following recipes

Second Priority - Between Customers:

• Open/close the store (first and/or last person when necessary)

• Assess what needs accomplished in your shift, then prioritize and delegate

• Keep your team moving and working, checking for quality and thoroughness

• Lead by example and assist with Barista duties.

• Manage house-made syrup quantities and make as needed

• Manage storage areas and put away all deliveries when they arrive

• Count and close cash drawer after closing, bundling money in safe for deposit

• Notice if equipment operates properly and report any maintenance needs

• Comply with health and safety regulations

• Recommend new menu items and communicate customer feedback to GM and/or Owner

• Keep the bar area clean

• Brew drip coffee as needed

• Maintain an empty dirty dish bin 

• Wash and put away dishes in the kitchen

• Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off floor

• Maintain stock of syrups, bar fridge, pastries, bagged coffee and merchandise

• Maintain stock of clean mugs and plates

• Delegate and complete tasks on the checklist (for the appropriate shift) with initials by who did what task, working ahead to ensure completion before the shift is over. 

• Ensure checklists are being completed each day.

• If there is time and it is appropriate, complete items on the next shift's checklist

Reporting Structure:

• Owner
• General Manager
• Coffee Bar Supervisor
• Shift Lead
• Barista | Bookseller

Position Type/Expected Hours of Work

This is a full-time position of a commitment to 40 hours per week. Days and hours will vary to include evening and weekend work according to business needs. Flexibility in schedule is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The key physical requirements of this position include the ability to walk and stand for an extended period of time, reaching, bending, stooping, being able to lift up to 50 pounds, and the use of standard kitchen and specialized coffee equipment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Job Tags

Full time, Immediate start, Flexible hours, Shift work, Afternoon shift,

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