Job Description
Customer Service Representative (Remote, Full-Time & Part-Time Available)
About the Role
Are you a friendly and solutions-oriented professional who enjoys helping others? We're looking for a Customer Service Representative to provide exceptional support to new and existing customers of our swim programs. In this role, you'll use your customer service and sales skills to assist families in enrolling in swim lessons, answer questions, and ensure a smooth experience for our customers.
This is a work-from-home opportunity with flexible full-time and part-time schedules available.
What You'll Do
Engage with prospective and existing customers via phone, email, chat, and text to answer questions and assist with swim lesson enrollments.
Provide personalized recommendations based on customer needs, helping families find the right swim level and program.
Process enrollment changes and update customer records accurately.
Work closely with swim school locations and internal teams to resolve customer inquiries.
Maintain a positive, customer-focused approach that enhances loyalty and satisfaction.
Ensure the accuracy, security, and integrity of customer information.
Meet performance expectations, including customer service, sales, quality, and attendance goals.
What We're Looking For
Customer-focused mindset - You provide an outstanding experience with empathy, responsiveness, and curiosity.
Strong communication skills - You're a great listener and can explain solutions clearly.
Problem-solving skills - You enjoy thinking critically and finding solutions to customer needs.
Adaptability - You're comfortable working in a fast-changing environment.
Reliability - You can work independently, meet deadlines, and maintain attendance.
Basic tech skills - Comfortable using Microsoft Office and navigating multiple systems.
What You'll Need
High school diploma or equivalent
A personal computer and headset
Internet speed of 50 Mbps or higher
Preferred Qualifications
1-2 years of experience in a call center, sales, or customer service role.
Bilingual in Spanish and English (a plus!).
What We Offer
Competitive pay - $16.50 per hour + performance-based incentives
Comprehensive benefits (for full-time employees) including:
401(k)
Health, dental, and vision insurance
Paid time off & holidays
Paid training to set you up for success
Flexible scheduling with part-time and full-time options
Work from home with all the support you need
Growth opportunities within the company
Work Schedule
Hours of operation: Monday-Friday (7 AM - 7 PM MST), Saturday (7:30 AM - 3 PM MST), Sunday (8 AM - 1 PM MST)
Variable schedules available - regular weekend availability required.
If you're a customer service superstar looking for a flexible, remote-friendly role with a growing company, we'd love to hear from you! Apply today!
Employment Type: Full-Time
Salary: $ 16.00 Per Hour
Job Tags
Hourly pay, Full time, Part time, Work at office, Remote work, Flexible hours, Weekend work, Sunday, Saturday, Monday to Friday,